Reputation management
MedClicx helps healthcare clinics request honest feedback, monitor patient reviews and prepare professional replies that protect privacy. We serve healthcare providers globally, with a focus on the USA, UK, Canada and Australia.
Pair reputation management with Google Business Profile optimisation to keep your clinic’s local information clear and consistent.
Why it matters
Patients often compare clinic information and public feedback before making contact. Outdated details or unanswered reviews can leave questions unresolved. We help independent practices and small multi-location healthcare providers build a consistent, manageable feedback process.
Our work focuses on honest requests, useful monitoring and professional responses. We do not promise a particular rating, review count or appointment volume.
What’s included
A consistent, manageable feedback process.
How we work
Start with an audit, agree the priorities, then choose a monthly plan if you want ongoing support. We set up an approved request workflow, monitor selected platforms and report on review activity and response times. Any connection to your patient management system is assessed separately for compatibility, permissions and data protection.
Combine this work with Google Business Profile optimisation and optional Local SEO. Explore our Google Maps and reviews hub for clinic-specific guidance.
What we do
Request honest feedback by SMS or email through an agreed workflow. We use neutral wording and do not ask only satisfied patients, offer incentives, buy reviews or filter people according to their likely rating. Platform policies and applicable messaging rules guide the approach. Automations and integrations are reviewed before use.
Use a clear message that identifies your clinic, explains the request and gives recipients a choice. We help prepare email and SMS templates, suitable timing and an approved review link. We assess consent, opt-out arrangements and relevant platform rules before starting.
Review display depends on advertising rules, permissions and platform terms in your market. We do not automatically republish clinical testimonials. In Australia, testimonials about symptoms, diagnosis, treatment or clinical outcomes must not be used to advertise regulated health services. We review suitability before displaying feedback and avoid sharing patient or clinical details.
We monitor agreed review platforms and send alerts when negative feedback needs attention. Replies are drafted for approval in your clinic’s voice, without confirming that someone is a patient or disclosing treatment, appointment or clinical information. Removal of reviews is decided by the platform and cannot be guaranteed.
Free online reputation audit
Get your free Google profile and reviews audit. We compare your rating and review count with three relevant local competitors, identify profile gaps and unanswered reviews, and give you a three-point action plan.
Request your free audit with your name, clinic, town or city and email. No patient information is needed.
Across major review platforms
Found in patient reviews
For honest feedback requests
In medical SEO and social proof
Sample reportFree
Request your free audit with your name, clinic, town or city and email. No patient information is needed.
Useful findings, without ranking promises.
Protect your medical reputation
Keep your listings accurate and manage feedback consistently. We help identify profile gaps, prepare approved response guidance and track progress through clear reporting. Privacy and advertising requirements are assessed for your clinic’s market; we do not make blanket compliance guarantees.
Start with the free audit and decide which priorities to address next.
FAQs
Public feedback can help people understand a clinic’s service and decide what questions to ask. A consistent monitoring and response process helps your team address issues professionally. We request honest feedback without promising five-star reviews or increased appointments.
We prepare neutral SMS and email requests through an agreed workflow. Requests are not restricted to patients expected to leave a positive review, and we do not use incentives or review gating. Any automation is assessed for permissions, privacy and compatibility before use.
We flag feedback needing attention and prepare a professional reply for approval. The response must not confirm the person is a patient or discuss clinical details. It can invite private contact with the clinic. Reviews that appear to breach platform rules can be reported, but removal is not guaranteed.
We draft replies that do not confirm a reviewer is a patient or disclose any clinical information. Before using patient contact data or integrations, we assess the proposed workflow, applicable privacy requirements and provider arrangements. HIPAA may apply to relevant US workflows; other markets have their own requirements. We do not claim blanket compliance.
Google is a starting point. We agree other relevant platforms for your clinic and market. UK options may include Doctify, iWantGreatCare, Trustpilot, Treatwell or the NHS website where appropriate. Availability, eligibility and platform rules guide the choice.
We compare your rating and review count with three relevant local competitors, identify Google profile gaps and unanswered reviews, and give you a three-point action plan. Share your name, clinic, town or city and email; no patient or clinical information is needed.
