Google Business Profile & Reputation Management
MedClicx helps healthcare clinics request honest feedback, monitor patient reviews and prepare professional replies that protect privacy. Pair it with Google Business Profile optimisation to keep your clinic’s local information clear and consistent.
What does your clinic need first?
Your Clinic
Text message
Today 4:12 PM
Hi, this is Your Clinic. Thank you for visiting today. Would you be willing to share honest feedback about your experience? It is completely optional.
yourclinic.com/review
Reply STOP to opt out.
Your local healthcare provider
Your clinic, clearly presented.
Why choose MedClicx
MedClicx works only with healthcare providers. Our work starts with understanding your clinic, services and local audience. We agree priorities, share progress and assess privacy and advertising requirements for the proposed work.
Laser focus on healthcare aspects that need to be in place.
We share reporting, strategy, and milestones with the client.
We charge only for what we deliver to you. No hidden fees or extra charges.
Trust building with clients is our top priority.
Temporary benefits are not what we believe in. Your long-term success matters to us.
Our team of exceptional healthcare experts strives to deliver unmatched results.
Google Business Profile optimisation
“Our clinic is nearby. Why are patients finding someone else?” Old hours, unclear services or duplicate listings can leave people unsure which information to trust. We start with what a prospective patient sees.
Profile setup and clean-up, with appropriate categories and services that reflect your clinic.
Opening hours, contact information, photos and booking links that patients can use.
Google posts and Q&A support where these features are available for your profile.
Eligible profiles for individual clinic locations, with help reviewing duplicate and outdated listings.
Your clinic name, address and phone number aligned across relevant local directories.
Competitor comparisons and monitoring of your clinic’s visibility in Maps.
A better first stop
Every detail has a purpose. Help patients understand your clinic.
Your local healthcare provider
Your clinic, clearly presented.
Useful information. A confident next step.
You remain the profile owner. We agree appropriate access without sharing passwords. Google decides rankings, verification and listing changes.
Explore Google profile optimisationReputation management
Patients often compare clinic information and public feedback before making contact. We help independent practices and small multi-location healthcare providers build a consistent, manageable feedback process.
Request honest feedback by SMS or email through an agreed workflow. We use neutral wording and do not ask only satisfied patients, offer incentives, buy reviews or filter people according to their likely rating.
Google · Doctify · iWantGreatCare · Trustpilot · Treatwell · NHS website
Use a clear message that identifies your clinic, explains the request and gives recipients a choice. We help prepare email and SMS templates, suitable timing and an approved review link. We assess consent, opt-out arrangements and relevant platform rules before starting.
We monitor agreed review platforms and send alerts when negative feedback needs attention. Replies are drafted for approval in your clinic’s voice, without confirming that someone is a patient or disclosing treatment, appointment or clinical information.
Review display depends on advertising rules, permissions and platform terms in your market. We do not automatically republish clinical testimonials, and we review suitability before displaying feedback on clinic pages.
We do not promise a particular rating, review count or appointment volume.
New · AI Agents & Automations
Give your front desk an always-on assistant, and let routine profile and review work run on time. Your team approves what gets published.
Are you open on Saturday?
Yes, Saturday mornings. Shall I send an appointment request to the front desk?
Yes please.
Answers routine questions about services, hours and locations, and captures appointment requests around the clock. Anything clinical goes to your team.
Neutral wording · opt-out included · no review gating
Review requests after visits, alerts for negative feedback and privacy-safe reply drafts, all through an approved workflow.
Reviews · response times · calls · forms
Checks that keep hours and booking links current, enquiry routing to the right person and one clear monthly report.
Clarity before commitment
Before choosing a monthly plan, understand where your clinic stands and which improvements need attention first.
Your rating & review count alongside 3 competitors
Missing details, inconsistencies & unanswered reviews
Three priorities for your clinic’s next steps
Sample reportFree
Request your free audit with your name, clinic, town or city and email. No patient information is needed.
Useful findings, without ranking promises.
Made for your practice
Services
Case studies
540%
Traffic increased, pediatric dermatology website
200+
Medical blogs published
98%
Increase in organic search traffic
$3.49
Cost per advertising appointment
See all case studies“For everything that we need an expert on, MedClicx provides.”
Kristy Parker
FAQs
Public feedback can help people understand a clinic’s service and decide what questions to ask. A consistent monitoring and response process helps your team address issues professionally. We request honest feedback without promising five-star reviews or increased appointments.
We prepare neutral SMS and email requests through an agreed workflow. Requests are not restricted to patients expected to leave a positive review, and we do not use incentives or review gating.
We flag feedback needing attention and prepare a professional reply for approval. The response must not confirm the person is a patient or discuss clinical details. Reviews that appear to breach platform rules can be reported, but removal is not guaranteed.
We draft replies that do not confirm a reviewer is a patient or disclose any clinical information. HIPAA may apply to relevant US workflows; other markets have their own requirements. We do not claim blanket compliance.
Google is a starting point. We agree other relevant platforms for your clinic and market. UK options may include Doctify, iWantGreatCare, Trustpilot, Treatwell or the NHS website where appropriate.
We compare your rating and review count with three relevant local competitors, identify Google profile gaps and unanswered reviews, and give you a three-point action plan.
